Foundation & Flow

You’ve built the spark. Let’s build the engine.

Growing businesses thrive on clarity. As your Virtual Business Manager & Operations Specialist, I provide operational leadership and hands-on implementation to build the foundations for sustainable growth. Virtual Assistant support is included where practical execution is required. I handle the "how" so you can stay focused on the "why."

The Vision: This is for the leaders ready to professionalise their daily rhythm. We’ll turn your ‘mental load’ into repeatable systems, giving your business the consistency and polish to match your ambition, while your operations run with genuine care and attention.

Ideal for startups and growing businesses that need structure, systems and operational clarity to scale with confidence.

  • I’ll help you establish the core rhythm your business needs to grow with confidence. Together, we’ll build a professional, scalable toolkit so you’re ready for the next stage from day one.

    • Business Toolkit Design: Designing standardised templates, tools and documentation that create consistency across your business.

    • Workflow Initialisation: Mapping your core tasks so they happen the right way every time, even when you aren't the one doing them.

    • The Welcome Experience: Professional onboarding packs that help your first team members feel informed, supported and part of something intentional.

    • Core Document Zen: Structured document management and naming frameworks so you can find key documents in seconds, not minutes.

  • Your tools should work for you, not the other way around. I provide the hands-on support to get your digital landscape organised, secure, and simple to use.

    • Cloud Governance: Structuring your SharePoint or Google Drive so your data is safe, organised, and easy to navigate.

    • Smart Platform Setup: Configuration and optimisation of core business systems to reduce manual work and keep your team focused on what matters.

    • Digital Asset Care: Keeping your website and shared digital assets fresh, professional, and up-to-date.

    • Plain-English User Guides: Creating simple "How-To" guides so your team can use your systems confidently, without everything flowing back to you.

  • As you grow, the scope of what needs to be done expands. I provide extra capacity to drive internal projects forward without stretching your team too thin.

    • Policy & Culture Formatting: Turning your initial policies and handbooks into clear, professional documents that reflect how you actually work.

    • The Project Engine: Driving internal transitions - from system updates to office moves - so milestones are met and bottlenecks are avoided.

    • Team Infrastructure: Setting up simple performance tools and recruitment trackers to help you build and support your "A-Team".

    • Strategic Submissions: Collating and refining materials you need for grant applications, tenders, and major proposals.

Retainer Packages

Choose Your Flight Path

These plans are designed for growing businesses seeking ongoing operational leadership, with hands-on implementation and execution where needed. No fluff - just a trusted operations partner at a consistent monthly cadence.

Essential
Partner

10 Hours a Month

For early‑stage or lean teams needing a steady hand to professionalise the basics.

Examples of Support:

Foundational Toolkits
Design of your core templates and checklists.

Process Startups
Initial documentation for key workflows and team onboarding.

Digital Infrastructure
Clean cloud file structures and organisational logic.

Asset Maintenance
Light maintenance of your website and key digital assets.

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Growth
Partner

20 Hours a Month

For scaling businesses ready to streamline operations and formalise their structure.

Examples of Support:

Essential Partner +

Systematic Documentation
Full process mapping and policy formatting.

Project Coordination
Coordination of internal projects and operational changes.

Collaborative Infrastructure
Setting up shared calendars and content planning systems.

Operational Clarity
Creating user guides and internal manuals.

Team Knowledge Hub
Building a central "How We Work" repository, so your team has one source of truth.

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Scalable
Partner

30 Hours a Month

For founders who want a dedicated partner to take on the operational heavy lifting.

Examples of Support:

Growth Partner +

Total System Oversight
Ongoing management and optimisation of your operational platforms.

Governance & Manuals
Development of comprehensive policy and procedure frameworks.

Confidence & Risk
Setting up compliance registers and risk-tracking tools.

Strategic Momentum
Support for grant applications, tenders, and efficiency reviews.

Efficiency Auditing
Reviewing processes and recommending practical improvements.

Workflow Automation Oversight
Identifying repetitive manual tasks and implementing smart integrations (like Zapier or CRM automations).

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Looking for something different?

Business doesn't always fit into a neat package. If you need more capacity or prefer the flexibility of a pay-as-you-go "Sprint" for a specific task or project, let’s talk.

View Flexible Support Options → or Let’s chat about a custom fit →