Privacy Policy

At One Bird Co., we are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, and manage your data, both offline and online through our website www.onebirdco.co.au (Site).

In this Privacy Policy I, we, us or our means [One Bird Co] [84 461 471 610].

What Information We Collect
We may collect different types of personal information, including:

  • Contact Details: Your name, email address, phone number, and mailing address.

  • Customer Service History: Information from any surveys, feedback, or support requests you've submitted.

  • Website Usage Data: Details about how you access and use our site, which may include your IP address, browser type, and location.

  • Other Information: Any other personal details you provide to us directly or that are provided by third parties like Google.

Note: We do not collect or store credit card or payment information on our website.

How We Use Your Information
We collect and use your personal information to:

  • Provide Our Services: Enable you to access and use our website and services.

  • Communicate With You: Contact you in response to your enquiries and send you important updates.

  • Improve Our Business: Analyse data for market research, business development, and to enhance our offerings.

  • Marketing and Advertising: Send you promotional materials and information about new products or services. You can opt out of these communications at any time.

  • Legal Compliance: Meet our legal obligations and resolve any disputes.

How We Share Your Information
We may share your personal information with:

  • Service Providers: Third-party partners who help us run our business, such as marketing platforms and website hosting providers.

  • Employees and Contractors: Our team members who need access to the information to perform their jobs.

  • Legal Authorities: Courts, tribunals, or regulatory bodies when required by law to protect our legal rights.

  • Business Partners: Potential or existing partners in the event of a business transfer or merger.

Some of these third parties may be located outside of Australia. By providing your personal information, you consent to this disclosure. We do our best to ensure your data is handled responsibly, but please be aware that we are not required to ensure that overseas recipients handle that personal information in compliance with the Privacy Act (Act) and the Australian Privacy Principles (APPs).

Note: the Act and the APPs may not regulate third parties overseas. If any third party engages in any act or practice that contravenes the APPs, it would not be accountable under the Act.

Sensitive Information
Some information, like details about your health, racial origin, or religious beliefs, is considered "sensitive information" under Australian privacy law. This type of information has a higher level of protection.

We will only collect, use, and share your sensitive information with your consent, and only for the specific purpose for which it was collected. We may also use or disclose this information if we are legally required or authorised to do so.

Your Rights and Choices

  • Consent: By providing your information, you consent to our collection and use of it as described in this policy. If you don't provide certain information, it may limit your ability to use our services.

  • Access and Correction: You can request a copy of the personal information we hold about you and ask us to correct any details you believe are inaccurate, incomplete, or out of date.

  • Complaints: If you have concerns about how we've handled your personal information, please contact us. We will investigate your complaint and respond in writing.

  • Unsubscribe: You can unsubscribe from our marketing emails at any time by using the "unsubscribe" link in the email or by contacting us directly.

  • Deletion: You can ask for your personal information to be deleted, subject to any legal requirements we must follow.

International Data Transfers
Sometimes, we may need to transfer your personal information to other countries. This could happen if our service providers or business partners are located overseas. By using our website, you agree to this transfer.

Please be aware that privacy laws in other countries may not be the same as Australia's. While we take steps to ensure your data is handled securely, we are not responsible for how overseas recipients manage your personal information in a way that differs from Australian Privacy Principles.

If you are a resident of the European Union (EU), the General Data Protection Regulation (GDPR) may provide you with additional rights and protections.

Data Security
We are committed to keeping your information secure. We use physical, electronic, and managerial procedures to protect your data from unauthorised access, modification, or disclosure. While we take reasonable steps, no internet transmission is 100% secure, and you share information with us at your own risk.

Cookies and Analytics
We use cookies and other tracking technologies to improve your experience on our website. Cookies are small files stored on your device that help us understand how you use our site. We also use Google Analytics to collect data on visitor behaviour. This helps us see which parts of our site are most popular and how we can make things better for you. You can adjust your browser settings to decline cookies if you prefer.

Third-Party Websites
Our site may contain links to other websites. We are not responsible for the privacy practices of these third-party sites. Once you leave our website, this Privacy Policy no longer applies.

Updates to This Policy
We may update this policy at any time. The updated version will be posted on our website, so please check back periodically to stay informed.

Contact Us
If you have any questions or concerns about this policy, please contact us at:

Email: onebirdau@gmail.com
Last updated: 13 August 2025